“They are sane enough to know that every day is a survival against daunting odds and crazy enough to think they can do it anyway.” – Eric Schmidt
Amen to that Eric.
By the time I had landed at Shazam there was just one Founder still left as an employee of the company; Avery Wang. Internally we viewed him as somewhat of a god-like figure – he was the person who invented the algorithm after all. He himself was incredibly humble, and continued to work towards new horizons for the business.
I can remember the day I met Chris Barton; the guy that came up with the original idea for Shazam and who remained very much involved, though not day-to-day. When he was in the building you could sense it, and his energy and enthusiasm was infectious.
At Onfido we are lucky to have our Founders in much closer quarters, which has meant that I’ve had a lot more time to observe the special energy of Husayn Kassai, Eamon Jubbawy and Ruhul Amin.
As unique as they might be as people, as Founders they mirror a blueprint that I’ve been lucky enough to witness before, in the Shazam Founders. The traits and characteristics that enable them to operate as mavericks, as crusaders, as folks who give zero f’s about what the world thinks about their bold idea and do it anyway.
They don’t just do it anyway. They convince folks like me, with all my years of experience, to hop on board and start building alongside them.
That, my friends, is magic in the truest sense.
There are many who have the spirit of Founders, but who never harness the power of that magic to make their ideas turn into real things. The rebel hearts, the free thinkers, the challengers; I likely fall into that camp.
That’s what makes a little rebel like me the perfect ally to a Founder, because I’m already asking the big questions and have the desire to challenge the status quo; I just haven’t yet summoned up enough magic to turn my ideas into real things. An innate maverick mindset means that it’s never going to take much persuading to get you to hop on the bus.
But back to the magic of Founders, and some of my observations of what makes them so special.
Heart and realness
To be someone that people want to invest in, we have to be able to see and feel your heart. We have to be able to connect to the energy within you, and feel an authenticity behind your mission. People may still get on your bus without it, but they won’t stay there for very long.
Love is the foundation of everything. Starting your business from a genuine platform of love will provide the bedrock that your business needs to grow.
Spirit and passion
You must have something that’s infectious about your spirit, something that lifts us up with you and helps us to do and deliver things that we never dreamed of doing before.
We will tell you ‘it’s not possible’, and you will keep telling us it is, until we find a way to make it work. That’s the spirit that made Shazam the magical app it became; Chris Barton badgering Avery Wang to invent the clever algorithm that made musical discovery dreams come true for millions of users.
Investment and commitment
I mean investment of self here. Of your whole life in a lot of cases, and certainly most of your time and energy. When we see you invest yourself fully, we are inspired to invest in you right back. It’s important to note, however, that we need to feel like you are invested in us too. We need to feel like we are important and valued, and that we have a voice in what we are joining you to achieve. Investment in the product is awesome, but you need to keep those that have hopped on your bus, on the bus.
Influence and persuasion
You have to be able to be the most persuasive person in the room. You have to be able to connect with people in a real way in order to influence them to adopt your way of thinking, or at least see hope in what you say. You will be smart enough to map out your argument and will have enough data so that we become inspired by your words.
You ideally will be charming. Or you will be great at recruiting charming people who can pick up the slack around you when you can’t be!
Flexibility and fluidity
To survive in startups, the ability to pivot is a must. If you get too hung up on the original thing that you thought you’d be, you’ll quickly become irrelevant. One thing that Onfido has done so well is the evolution of the product offering over the years to become the de facto identity provider to global businesses, and now making inroads with where we go next in the drive towards consumer owned identities.
Humility and groundedness
At Onfido our Founders are at the heart of most change initiatives. They are constantly striving for excellence and to “find a better way” of doing things; which is one of our core values.
Long term Founder-ship will inevitably mean hiring smarter people around you to keep developing the even bigger dreams that you are cooking up. That means you’ve got to be great at asking the right questions and really listening to the answers. Hire ambitiously and act humble. Another thing that the Founders at Onfido get so right; hiring phenomenal talent to come in and see the gaps that we might be missing and defer to their expertise when it comes to making some of the decisions.
Bravery and boldness
Last but not least, you just have to be brave and bold. Brave enough to commit to it, over and over again. Brave enough to stand out from the crowd, live on nothing and keep stepping one foot in front of the other in the direction of your dreams.
Bold enough to ask the cheeky questions, invite yourself to the right meetings and own your presence in the room when you do. Bold enough to make the decisions when one needs to be made, even when you have no real way of establishing likelihood of success.
So you see my friends, there’s a whole lot that comes together to create that magic dust that fuels Founders to create the perfect storm to successfully launch and sustain a startup.